Healthcare
At DECO support services UK, we understand how difficult the decision to accept care in your own home can be, the multiple reasons individuals may require home care and how to make the service as stress-free as possible for the customer – particularly in the difficult early stages. For bespoke and individual home-care packages please contact us via our email info@deco-support-services-limited.co.uk or call us on 07495044678.
Our Home Help service is available to support individuals with a wide range of needs over any given time frame. For those who require a regular drop-in for a hand with the cleaning, shopping assistance or even just to see a friendly face. Deco employees are well qualified, and all DBS checked to fulfil your individual needs.
DECO Support do not just recruit support staffs but enforces strict protocols that are put in place to provide the most supportive, dignified, and friendly home care service possible. On top of ensuring a thorough personalised care plan is produced to meet the customer’s exact needs, wishes and cultural requirements.
All our staff receive on-going training, ensuring their skills are constantly refreshed and developed. We have staff from a variety of healthcare backgrounds, meaning we can cater for a vast array of specialist needs and we don’t just recruit based on skills and qualifications, we have a rigorous selection process that ensures our staff members have the highest moral standards and understanding of compassionate care giving.
To help the customer feel as comfortable as possible with their new routine and visitors entering their home, we spend a lot of time selecting a carer who will match both care requirements and interests, and we always aim to provide the same carer our customer is familiar with, helping them build a relationship – all adding to the standard of care and customer’s quality of life.
No two days are the same for any of us, but a homecare customer may find changes in their daily needs develop at varying rates, meaning their original care plan can soon become outdated. At Homecare by Deco support Services Limited, we constantly assess the customer’s needs and report back to designated relatives with recommended adjustments to the care plan – be this different visit times, different procedures and even the requirement for support needs either an increase support or a decrease in support needs.
At Homecare by Deco support services, we provide Home Help which is a service designed to support individuals with the day-to-day tasks around the house. This is a service that involves no personal care but will instead focus on supporting customers around the home. As previously mentioned, this support includes, but is not limited to:
Preparing Food
Dog Walking
Light Gardening
Shopping & Cleaning
Home Help is a great opportunity for those seeking a career change as it revolves around many of the tasks and duties learned growing up. Even without prior experience of providing this kind of support in an official capacity, you could still be considered for a position, as what we value is your experience of life.
Homecare by Deco support services home helps benefit from weekly competitive pay, flexible working patterns and training & development opportunities. More importantly, you will make a positive difference to the lives of those in the community.
Key Principles
Openness
Transparency
Candour
Duty of Candour
The duty of candour is a general duty to be open and transparent with people receiving care and applies to every health and social care provider that the Care Quality Commission (CQC) regulates. Within this statement in line with this duty, we refer to our customers which also means the people under our care.
Deco support services offer a supportive working environment promoting a safe and approachable space for any concerns to be raised by its healthcare professionals and office teams. This in turn supports our staff to always be open and honest with their employer, colleagues, and relevant organisations. The business will also take part in reviews, and investigations when always requested and in accordance with the Duty of Candour Policy and Procedure.
As a provider of high-quality care and support services, all healthcare professionals we employ have a duty of candour to those under their care. This duty is a professional responsibility, to be honest with patients when things go wrong and to always ensure honesty and transparency to our customers or those close to them if something goes wrong.
Within our role as an employer and provider of care services, we will always ensure that the care and support we provide is delivered in a safe and appropriate manner. Should an incident arise where our delivery of care falls short of this essential standard, we will be open, transparent, and honest with our customers and/or those close to them and regulatory bodies outlining what went wrong and applying remedial measures.
At all times of any reported incidents, we will be open and honest with our customers. Outlining what went wrong and in addition, regulators, raising concerns where relevant to the regulator, and assigning a lead investigator to any reported incidents accordingly. Staff at Deco support services will report all safety incidents to the management, in full detail. Accident/incident forms can be found by contacting the local branch.
Full investigations will be held for any accident or incident reported to Deco support services and will have an assigned investigator. The incident will be recorded in writing and provide a truthful account of all the facts that Deco support services knows about at the time. We will make sure that those affected are offered appropriate support and have a specific point of contact in case they have concerns or questions later.
Most Usual FAQ
The goal of our FAQs is to provide you with clear and concise information that can help you make informed decisions about your healthcare needs and to ensure that you have a positive experience when using our healthcare service.
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